At the Luxury Flooring Store, all the projects start with proper planning and conclude with accurate installation. We collaborate with you to ensure that all the details are perfect, starting with the choice of design and up to the final installation. Other than that, we know that conditions might vary or problems might arise. This is why we developed an easy, fair, and simple return policy for luxury flooring.
Return Policy of Luxury Flooring Dubai
When Do You Request the Return?
We process returns or replacement requests in a couple of situations:
Order That Can Not Be Returned?
If the flooring material is not what you ordered, that is, the style, size, or finish, we will make a prompt delivery of the correct type or provide an appropriate solution at no additional expense.
Damage or Issue on Arrival:
If your flooring is received with obvious damages or if it is not of the specified quality as agreed, you may report it to us. Our team will consider the problem and steer you towards a replacement or solution.
Unused Material:
In case of a change of plans, you can consider returning to standard (non-custom) flooring. The flooring should be unutilized, not installed, and be in its original packaging. The requests are to be made within 14 days of delivery.
Easy Steps to Return the Floor Material
We make it simple so that you are not confused and feel like you are stuck:
Step 1: Call Us
Get in touch with our team and provide your order information and a clear explanation of why you want to return the item.
Step 2: Quick Review
Our group will look into your request and might request photos or information to know more about the situation.
Step 3: Approval & Instructions
In case your request is accepted, we will provide you with the following steps and the way to send the product back safely.
Step 4: Final Check and Action
After receiving the item, we check it and issue a refund, replacement, or exchange depending on the state.
Who Will Take Return Shipping Responsibility?
Luxury Flooring Responsibility:
If the problem is caused by wrong delivery, damage, or any other issue of our part, then we will pay the delivery cost.
Customer Responsibility:
If the return is made on a change of mind or plan, then you, as the customer, will take care of the cost of returning.
Our Commitment to Customers
Good service does not stop with delivery, and this is what we believe at the Luxury Flooring Dubai store. We are approachable, attentive, and willing to assist you any time you need us.
We maintain simple communication, do not waste time, and concentrate on practical solutions. Both big and small issues are addressed by our team in a manner that is attentive and understandable.
We want to ensure that you are not lost or panicked at any point. After all, a beautiful floor is as important as a smooth experience.
Which Flooring Material Can Not Be Returned?
In certain cases, the flooring is produced to fit your space, and therefore, it cannot be returned:
Custom Made Flooring:
Flooring that has been prepared according to your measurements, design, or project requirements cannot be refunded unless there has been a proven problem on our part.
Clearance Stock:
When buying our flooring material under promotions or clearance sales, then they cannot be returned unless they are discovered to be damaged at the time of delivery.
Installed or Used Flooring:
Once the floor is laid or used, it cannot be reclaimed. We would always advise inspection of materials before starting the installation.